Services & Standards

Services & Standards

Client Care

We are a forward-looking, approachable chambers, It is the policy of Kidwells Chambers to ensure that the needs, concerns and interests of our clients are always paramount and discharged to the best of our ability by both our administration and clerking staff and individual members of chambers, continuing to ensure the highest standards of conduct.

Availability

Our clerks’ work from 09:00 -17:30 Monday to Friday
Please view members’ profiles on the member’s page for further information.

Client Feedback

We welcome your feedback on the services provided for you by our Chambers and our barristers whether they are positive or negative comments so we can continue to improve our service to you. If you have any comments, please contact the clerk of the chambers who would be pleased to hear from you.

Complaints

The members of Chambers and clerks at Kidwells Chambers take great pride in offering high levels of service to clients. However we recognise that unexpected problems can sometimes arise. Any complaints or concerns about our services should be addressed to the Chambers Director. Your complaint will be fully investigated in accordance with our Complaints Procedure.

Formal complaints concerning matters of professional conduct may also be addressed to the Legal Services Ombudsman.

You can download a copy of our Complaints Policy and Procedure.

Equal Opportunities and Diversity

Kidwells Chambers operates an equal opportunities and non-discrimination diversity policy.
We are committed to ensuring that individuals or groups are not treated more or less favourably on the grounds of their race, gender, sexual orientation, religion, political persuasion, age or disability whether they be existing or potential clients, employees, members, pupils or providers of services to chambers.

We abide by the guidelines of the Bar Council’s Equality Code for the bar.